FAQs
Frequently Asked Questions
Q.What happens during a session?
A. Each session is a confidential audio conversation where you have the opportunity to talk openly about whatever is on your mind. There is no set agenda and no pressure to talk about anything you don't wish to share.
Q.Can I remain anonymous?
A. Yes. You are welcome to use your first name or a name you feel comfortable with. We do not require you to share personal details beyond those needed to arrange your booking.
Q.Will our conversation be confidential?
A. Yes. Your privacy is respected, and conversations are treated as confidential. The only exception would be if there were concerns that someone was at immediate risk of serious harm, where appropriate action may need to be taken.
Q.What if I become emotional?
A. Many people find that simply being able to express their thoughts and feelings is a relief. There is no expectation to stay composed or to have all the answers.
Q.Who is this service suitable for?
A. Our service is for adults who would benefit from a compassionate, non-judgemental listening ear. Whether you're navigating change, feeling overwhelmed, experiencing loneliness, or simply need someone to talk to-you're welcome here.
Q. How do I book a session?
A. Choose the service that best suits your needs, complete the booking form, and follow the payment instructions. Once your booking is confirmed, you will recive details of your scheduled audio session.
Q. What if I need to cancel or reschedule?
A. Please inform us by emai 24 hours before your appointment should you need to cancel or re-arrange your appointment.
As demand for our services is increasing, cancellations on the day of your appointment will not be reimbursed.
Important Information -Please read before booking a session
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Myhavenretreat is an independent listening service and is not a counselling, psychotherapy,psychology, medical or mental health treatment service.We do not diagnose conditions, provide therapy, prescibe medication or offer clinical advice.
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Our sessions are intended to provide a compassionate, non-judgemental space to talk and be heard. They are not a substitute for professional medical, psychological or psychiatric care.
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If you are experiencing a mental health crisis, have thoughts of harming yourself or others, or require urgent support, please contact your local emergency services or an appropriate crises support service immediately. Myhavenretreat is not able to provide emergency or crises intervention.
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Our service is available to adults aged 18 years and over. By booking a session, you confirm that you are at least 18 years of age.
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By proceeding with your booking, you acknowledge that you have read and understood this information and agree to use the service on this basis.
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Our role is to listen and provide emotional support. We do not advise clients on medical, legal,financial or other professional matters. Any decisions you make following a session remain your own responsiblity.
Professional Boundaries
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Myhavenretreat is a professional listening service.It is not an adult entertainment, dating, escort, sexual, or pornographic service, Any sexually explicit or inappropriate behaviour or requests will result in the session being ended immediately.
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We ask all clients to communicate respectfully. Abusive, threatening, discriminatory or harassing language or behaviour towards the listerner will not be tolerated.
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If a caller behaves inappropriately or abuses the service, the session may be terminated immediately.In these circumstances, no refund will be provided.
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We reserve the right to refuse or discontniue a session where these terms are not respected.
By booking a session, you confirm that you have read
and accepted the Important Information and
Professional Boundaries, and agree to abide by them during your session.
Sessions are audio only. Clients must not record sessions
without prior written permission. We reserve the right to
end a session if these terms are breached.
